When he came back he said the problem was with the computer permissions. I explained I just just purchased the new computer from Apple (having given up waiting for the new Mac Pro) and it was the most powerful I could buy for video and photos (it is an iMac i7 with maximum memory, and a AMD Radeon HD 6970M 2GB GDDRS video card). I started to read the name to him, and made it through AMD when he immediately announced that was the problem, that this card was incompatible with Adobe Premiere.
He came back as asked which graphic card I was using. I was told this was “an enhancement” in 6, and when I convinced the guy this was beyond absurd, he put me on hold while he went to check with someone.
The other issue I was having is every time I reopened a file I was working on, I had to re-render it before I could use it again. I ended up doing just that yesterday evening.
I have Premiere Pro CS6, and the check box is exactly where I said it is. You should likely follow up with Adobe technical support then, to see if there is an issue with your installation.
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